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Helen Pensanti, M.D.

Quick Order Natural Hormones Dr. Pensanti Interview with John R. Lee M.D.

Many Simple Ways to Order From Helen Pensanti, M.D.

1. Secure Online Catalog

» Online mail order catalog at www.askdrhelen.com

Discounts are NOT available via online orders unless specifically listed as such. All monthly special, senior discounts, and widow discounts can ONLY be placed via phone, mail, or email. 1-800-301-1982, TEXT # 1-916-801-7033, or Shipping Desk 1-845-839-0643
NO INTERNATIONAL ORDERS - NO CANADIAN ORDERS as of 5/15/06


2. Secure Quick Monthly Re-Order Form

» Monthly order form


3. Order by Mail

P. O. Box 801
Fort Montgomery, NY 10922

Your discount will not show on the Internet or Internet check out invoice, but on the paper invoice you receive with product ordered in the mail
NO INTERNATIONAL ORDERS - NO CANADIAN ORDERS


4. E-Mail Orders

hp@askdrhelen.com
orders@askdrhelen.com

5. Call in Orders

Toll-free: 800-301-1982
Phone: 714-542-8333
Text Message: 916-801-7033

FAX: We no longer accept orders by FAX, please phone in orders or scan and email orders to orders@askdrhelen.com

How Do We Process Orders at HELEN PENSANTI M.D. INC.?

When we receive your order, we process and pack it. It is then taken to the Post Office.

How is my order shipped?

We ship by Priority Mail via the U.S. Postal Service.
Please allow:
West Coast = 7 - 8 business days
Midwest = 5 - 6 business days
East Coast = 3 - 4 business days.

As of April 15th 2007 the following Shipping and Handling Charges will be billed

Under 1 pound= Flat rate $8.00
Over 1 pound= Flat rate $10.35
First Class $5.00

Overnight = $20.00 or more depending on weight

*** If the amount of products do not fit into the large flat rate shipping box from the United States Postal Service we will charge additional shipping depending on weight of products shipped.

When returning a product, expect only the cost of the product to be refunded. Any shipping charges will not be refunded unless there was a mistake made by our end. Shipping charges are not eligible for refunds on returned products under any circumstances.

What if my order doesn't arrive in a timely manner?

We will do everything we can to find out what happened to the order and then re-ship. If you feel that you have not received your order in the stated time, please e-mail us at hp@askdrhelen.com

What if there is a missing item?

Please e-mail us at hp@askdrhelen.com.

Can I get my order shipped to a P.O. Box?

Yes, because we mail via the U.S. Post Office we are able to mail to P.O. Boxes.

Do you ship internationally?

NO INTERNATIONAL ORDERS - NO CANADIAN ORDERS as of 5/15/06

We do not ship COD

What Credit Cards do you accept?

We accept Visa, Master card, Discover and American Express.

Do you keep my Credit Card on file?

We prefer that you leave your credit card number and expiration date with each order so that we may have the latest update. Credit cards are often "on file". In that case, tell us which credit card "on file" you want to use.

What if I can't find something in the Online Catalog that I use to order?

Please email hp@askdrhelen.com

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